I recently experienced a failure of the support structure of my outdoor decking resulting in its partial collapse. Investigation later revealed the likely cause to be use of inferior and untreated materials in the original construction some 10 years ago.
I sent e-mails to 3 different decking companies whose details I had gathered from an internet search. QTD Ltd were the first to answer and the only company to continue communicating with me. Within a short time of our initial discussions their Managing Director, Chris Sidey, had visited my property to do an initial survey. This followed quickly by the sending of a plan drawing for its replacement, a recommendation of suitable materials, and a quote which I considered reasonable. A sample of the chosen material was also mailed to me to confirm satisfactory acceptance of my choice.
Work commenced on the project earlier than scheduled, with my approval, and the old structure was completely torn down and removed using their own vehicle within a couple of days. Mike and Harry arrived punctually every day and were unobtrusive and trustworthy to the point where they worked unsupervised and I left a key out for them to access the property.
The new structure was completed within two and a half working weeks to a high standard. At all times any queries and requests, including a mid build request to increase the overall size at a discounted price, were handled in an agreeable and professional manner.
I would highly recommend the services of QTD Ltd to anyone looking for a professional and customer-oriented decking and construction company.